●Unit 1 Growing into Office Professional
●Listening:Secretarial Ethics
●Speaking:Qualities of Secretary
●Reading:Role of Secretary
●Writing:Report
●Unit 2 Managing Office Work
●Listening:Secretarial Duties in Office
●Speaking:Office Equipment
●Reading:Essential Guide to Office Work
●Writing:Plan
●Unit 3 Managing Business Communication
●Listening=Answering a Phone
●Speaking:Factors of Communication in an Organization
●Reading:Ways to Communicate with Clients
●Writing:E mail
●Unit 4 Organizing a Conference
●Listening:Scheduling Meetings
●Speaking:Conference Arrangement Tips
●Reading:Role of the Secretary in a Successful Meeting
●Writing:Meeting Minutes ......
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